Official public instructions for requesting deletion of your Spectra account and associated data
Spectra Account & Data Deletion Policy
At Dertz Infotech, we respect your right to control your personal and business data. In compliance with Google Play Store Developer Policies and global privacy standards, this page provides a public, transparent method for users to request permanent deletion of their Spectra account without requiring an active app installation or persistent login.
Manual Review & Processing: Sending an email does not automatically or instantaneously delete your account. Each request is manually reviewed and processed by the Dertz Infotech support team to protect your business records from unauthorized or accidental deletion.
Sufficient Account Identification: You must supply sufficient account-identifying information (such as your registered email and mobile number) so our support team can locate and verify your specific account.
Verification Check: Our support team may reach out to verify account ownership prior to processing the final deletion.
Permanent Action: Once processed by our team, account deletion is permanent and cannot be reversed.
1. How to Request Account Deletion (Email Request)
Users can request the deletion of their Spectra account by sending an email directly to our support team at contact@dertzinfotech.com.
Step-by-Step Instructions:
Compose an email: Open your preferred email client and address the message to contact@dertzinfotech.com. We recommend sending this from the email address registered with your Spectra account whenever possible.
Specify the request: Clearly state in the subject line and body that you are requesting the deletion of your Spectra account (e.g., subject line: "Account Deletion Request - Spectra BMS").
Provide account-identifying information: Include sufficient details so our support team can accurately locate and verify your account:
Registered Email Address associated with your Spectra account
Registered Mobile Number linked to your account
Business / Company Name registered on the platform
Full Name of the account owner or authorized administrator
Account ID / Username (if known)
Support Team Review: The request will be reviewed and processed by the support team. Our team will verify account ownership and locate the associated records.
Confirmation: Once the review and deletion process is complete, our support team will send you an email confirmation.
To: contact@dertzinfotech.com
Subject: Account Deletion Request - Spectra BMS
Dear Spectra Support Team,
I am writing to formally request the permanent deletion of my Spectra account and all associated personal data in accordance with the Spectra Account Deletion Policy.
Here is my account-identifying information:
- Registered Email Address: [Enter your account email]
- Registered Mobile Number: [Enter your phone number]
- Business / Company Name: [Enter your company name]
- Full Name: [Enter your full name]
- Reason for Deletion (Optional): [Optional feedback]
I understand that once processed, this action cannot be undone. Please confirm once the deletion request has been reviewed and processed.
Thank you.
2. In-App Deletion Option (Mobile & Web Apps)
If you currently have access to your Spectra application on your mobile device or web browser, you can also initiate account deletion directly from within the app interface:
Read the confirmation warning and confirm your deletion request.
Note: If you have forgotten your password or uninstalled the application, you do not need to reinstall or recover your password—simply use the email request method in Section 1.
3. What Data Is Deleted Upon Request
When your account deletion request is verified and processed by the support team, the following categories of data are permanently deleted and purged from our active systems:
User Profile & Authentication: Full name, registered email address, mobile phone number, encrypted password hashes, and active authentication tokens.
Business & Organization Profile: Company name, registered address, business contacts, and configuration settings.
Device & App Data: Push notification device tokens, mobile session records, and paired device associations.
Operational Records: Active inventory items, product catalogs, SKU lists, and unpublished drafts.
4. Data Retention & Legal Compliance Exceptions
In compliance with applicable legal, financial, and tax regulations, certain data cannot be deleted immediately or may be retained for statutory periods:
Statutory Financial & Tax Records: Invoices already generated, tax receipts, and statutory GST records may be retained for the minimum period legally required by applicable taxation, auditing, and corporate compliance laws.
Fraud Prevention & Dispute Resolution: Certain transaction logs or fraud prevention records may be retained where strictly necessary to resolve active disputes, comply with banking obligations, or adhere to court orders.
Encrypted Backups: Data stored in automated system backup archives will naturally expire and be overwritten according to standard backup retention cycles.
Our support specialists log the ticket and verify that the request contains the necessary identifying details.
If any information is incomplete or if account ownership cannot be confirmed, our support team will reply asking for necessary clarification.
Once verified, the support team proceeds with purging your personal identifiers and queues associated records for deletion in accordance with our data management policies.
You will receive a final confirmation email informing you that your account and associated data have been processed for deletion.
6. Contact Our Support Team
If you have questions regarding this deletion policy, need assistance with your Spectra account, or wish to follow up on a submitted request, please contact our team:
